
Slot machines, whether you play them online or in a physical casino, are complex electronic games designed to operate independently and produce results based on Random Number Generators (RNGs).
Occasionally, these machines may need to be restarted or reset. Understanding why a reset happens and what it usually involves can help you grasp how slot games operate behind the scenes.
This blog explains what a reset button does, how a machine may respond, and the role of trained personnel in maintaining game functionality.

A slot machine’s reset button is a feature intended for maintenance and troubleshooting, rather than altering the game itself. When a machine experiences an error—such as a frozen screen, a misread coin, or a system glitch—the button allows authorised personnel to restart the device. This action does not change the underlying software, the game rules, or the theoretical Return to Player (RTP) rate.
For online slots, the concept is similar, but digital. If a server error occurs or the game fails to load correctly, the platform can reload the software or session without altering the programmed payout percentages.
Using a reset button generally:
It does not modify the RTP, hit frequency, or the behaviour of the RNG, which determines outcomes independently for each spin.
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When a slot machine is reset, a series of processes may take place, depending on the type of reset and the issue encountered.
For online slots, resetting usually involves restarting the game or session on the server. This does not alter programmed payout percentages or affect the RNG. The machine’s software maintains the same probabilities and mathematical structure as before.
It is important to understand that the RTP displayed in the game or on the paytable is a theoretical average based on long-term play and does not guarantee individual results. A reset, in either online or in-person machines, does not change these programmed percentages.
Casinos can reset slot machines, but only for technical reasons. These resets are performed by trained personnel or technicians who have access to authorised keys and procedures. The purpose is to maintain operational efficiency, not to alter game outcomes.
Physical slot machines may be reset to:
Online casinos operate differently but similarly: software can be reloaded or sessions refreshed to correct technical faults, but the core game logic remains unchanged.
All UK-regulated machines, whether online or in casinos, are tested and certified to ensure fairness and compliance with the law. This means that a reset cannot be used to manipulate payout potential or RNG behaviour. Any inspection, maintenance, or reset is carried out under controlled and audited conditions to uphold these standards.
*All values (Bet Levels, Maximum Wins etc.) mentioned in relation to these slot games are subject to change at any time. Game features mentioned may not be available in some jurisdiction.
**The information provided in this blog is intended for educational purposes and should not be construed as betting advice or a guarantee of success. Always gamble responsibly.