
If you’ve just received a Postcode Lottery prize voucher, congratulations. Wondering what to do next? You’re in the right place.
Knowing how to use and redeem your voucher helps you make the most of your prize. With lots of options and a few simple steps, it can be easy to miss something.
This guide explains everything clearly, from browsing the shop to checkout, so you can turn your voucher into something you’ll enjoy.

A Postcode Lottery prize voucher is a reward given to winners of the People’s Postcode Lottery. Instead of receiving cash, you might get a voucher to spend in the dedicated Prize Voucher Shop online. It gives you control over what you receive, whether that is a gift for someone else or something practical for home.
Each voucher includes a unique code and a set value, often between £10 and £100. You will find the exact value in your winner’s message.
So, where do you actually use it?
Your voucher can be used only in the official Postcode Lottery Prize Voucher Shop, which is an online store for voucher holders. Access is simple, and you can browse any time that suits you because the shop is open 24/7.
You will see clear categories to help you find what you want quickly, along with a search bar if you already have something in mind. When you are ready to check out, you use your voucher code at the payment stage.
Using your voucher online is straightforward. Start by opening the shop via the link in your winner’s email or letter, then browse the categories or use the search to find items you like. Add your choices to the basket as you go.
At checkout, enter your unique voucher code and the value will be deducted from your total. If your basket costs more than the voucher amount, you can pay the difference with a debit card before completing your order.
A few small checks can help your voucher stretch further.
Can I split my voucher across different purchases?
No, most vouchers must be used in a single transaction, so aim to use the full amount in one go.
What if I don’t use the full amount?
If your basket total is less than your voucher, any leftover amount is usually not refunded. Try to pick items that total as close to your voucher’s value as possible.
Who can I contact for help?
If you need help using your voucher or something isn’t working, contact the Prize Voucher Shop’s customer support. Details are provided in your winner’s message or on the shop website.
Using your Postcode Lottery prize voucher should feel simple. Choose what you want, apply your code at checkout, and you are done.
The Postcode Lottery Prize Voucher Shop is an online store created for winners to redeem their vouchers. It is a secure, dedicated space where you can use your code to access the catalogue and pay with your voucher at checkout.
Only voucher holders can enter the shop. You use your unique code to get started, then browse, add items to your basket, and check out at your own pace from home.
Once you are in, what can you pick?
Play Slots & Online Casino Games
Your voucher gives you access to a wide selection of products in the Prize Voucher Shop.
There are home essentials, kitchen gadgets, and electrical items if you want something practical. There is also a range of beauty and grooming products if you fancy a personal treat. Shoppers looking for presents will find gifts for friends and family, plus toys and games for the kids.
Food lovers can choose from sweet and savoury treats, hampers, and speciality items. You will also see lifestyle options like books and puzzles, and garden accessories for time outdoors.
Pick what suits you, add to your basket, and enjoy choosing how to spend your prize.
Redeeming your voucher online is quick. Use the link in your winner’s email or letter to visit the official shop, browse the catalogue, and add your chosen items to your basket. Take a moment to review your selections and delivery details before paying.
During checkout, you will see a field for your voucher code. Enter it carefully and select apply so the voucher value is deducted from your total. If your order costs more than the voucher amount, pay the difference with your debit card. Confirm your details to complete the purchase, then look out for a confirmation email with your order summary.
If you prefer not to redeem your voucher online, other options may be available. Your winner’s letter or email will explain what applies to your prize.
In some cases, you might be invited to visit a partner location or local event where staff can take your voucher code and help you choose your items. If telephone redemption is offered, the contact number will be in your winner’s pack. Have your voucher code ready, and a team member will place the order to your address after confirming your details.
Keep your voucher information private and only share it with official staff. If you cannot find the contact details you need, check the official Postcode Lottery website for support.
Prize vouchers usually have an expiry date printed on your winner’s letter, email, or on the voucher itself. Many are valid for up to 12 months from issue, but always check your specific date to avoid missing out.
After the expiry date, any unused value is lost and cannot be claimed back. Plan your purchases so you redeem your voucher in time.
Vouchers are typically non-transferable and intended for the named recipient. They also usually need to be spent in a single transaction, with no refund for any remaining balance. Full terms and conditions come with your voucher, and further details are available on the official website if needed.
Usually, you can only use one prize voucher per order in the Prize Voucher Shop, as the checkout allows a single code. If you have more than one voucher, you will need to place separate orders and should check delivery costs before confirming each one.
Vouchers are generally not valid alongside other promo codes or discounts. The checkout will show what is allowed for your order, and the shop’s FAQ or customer support can clarify anything that is unclear.
If your voucher code is not working, there are a few common causes to check.
First, make sure the code is typed exactly as shown. Even a single incorrect character or an extra space can cause an error. Next, confirm that the voucher has not expired, as codes cannot be used past their end date. Also check you are using the code in the official Prize Voucher Shop, as it will not work elsewhere. If the voucher has already been redeemed once, it cannot be used again.
If none of these apply, contact the Prize Voucher Shop’s customer support. Keep your winner’s letter or email handy, as they may need details to investigate.
After placing an order, you should receive a confirmation email with your order details and a tracking link if tracking is available. You can follow your parcel using the tracking number or courier website to see when it is out for delivery and when to expect it.
If your order does not arrive within the estimated time or it arrives damaged, contact the Prize Voucher Shop’s customer service team as soon as you can. Having your order number and any tracking details ready will help them resolve the issue quickly.
If the confirmation email or tracking link has not appeared, check your spam or junk folder. If you still cannot find it, reach out to customer support for help. Keep your order information safe until your items arrive and you are happy with them, so you can enjoy your prize with confidence.
**The information provided in this blog is intended for educational purposes and should not be construed as betting advice or a guarantee of success. Always gamble responsibly.