What Happens When a Casino Refuses To (or Can’t) Pay You?

It is unlikely that a registered casino would refuse to pay you without any sound reason. However, knowing what to do and what steps to take may help if the casino refuses or can’t pay you for whatever reason.

This blog post will discuss what happens when a casino refuses or cannot pay you. We will also examine whether you can sue and if the casinos can refuse to pay you if you are caught card counting. 

Online Casino Not Paying Out: What To Do?

If you are familiar with the casino scene, you may have heard people saying the casino wants to pay you. When people win, word gets out, and people get excited, which could attract more players who also hope to win. 

So, not paying winners would not do the casinos any good.

However, sometimes casinos may refuse to pay out for several reasons. First, you must ensure you are playing at a reputable and registered casino. 

If you were to play at a fraudulent casino, and they refuse to pay you (which they may do for no reason because they are not a legitimate casino), you would not have any channels to use to help you out.

However, if a fully licensed casino refuses to pay you, check if you have submitted all the necessary documents that prove you are who you say you are. Then check if you have met all the terms and conditions. For example, if you have received a welcome bonus but have not met the wagering requirements, the casino may not be able to pay you until the requirements are met.

If you have met all the above, contact the casino to query the issue. If they do not respond or do not give you a satisfactory answer, you may contact the UK Gambling Commission (UKGC). 

Can You Sue a Casino For Not Paying Out?

The short answer is yes. You can sue a casino for not paying out. However, if the casino is legitimate, they most likely have a valid reason for refusing to pay.

If you feel your payouts have been unfairly withheld with no good reason and have gone through all the channels to fix it, but you still are not paid, you can sue the casino.

However, it could be an expensive process, so you need to take that into consideration and weigh whether or not it is worth it.

Can a Casino Refuse To Cash You Out For Card Counting?

Yes, a casino can refuse to cash you out for card counting. While card counting is not overtly illegal, it is frowned upon and not allowed in all casinos. Therefore, if you are caught card counting, and the casino can prove it without a doubt, they are well within their rights to refuse to pay your winnings out.

But, if they cannot prove your card counting but strongly suspect you were card counting, they can pay you whatever you won but ban you from ever accessing their premises. But, in most cases, you may be removed from the premises right away without being able to cash out your chips. 

Do Any Online Casinos Actually Pay Out?

Online casinos do actually pay out. Firstly, to keep the casino running and have more players registering and playing in the online casino, it needs to be legitimate and payout winnings to the rightful winners.

Most online casinos, like King Casino, are registered, licensed and well-regulated, so they abide by the strict laws of the UKGC. 

That means you will receive your payout in due time if you make a winning combination and have met and satisfied all the terms and conditions and the wagering requirements. 

However, with the sea of online casinos on the internet, it may be difficult to distinguish legitimate casinos from fraudulent ones. But, there are specific markers you can look for, such as:

1. License: the most obvious and, perhaps, important marker of a legitimate casino is its license certifications. Legitimate and certified online casinos will have all the necessary information about their license with the relevant authority visible on their website.
2. Customer support: Good and legal online casinos will have a customer support line or email you can contact whenever you need help.
3. Various payment options: If a casino does not have various payment methods its players can use to make deposits and withdraw their winnings, it may not be a legitimate casino. This is not concrete evidence, but it is a solid indicator, as most legitimate casinos offer multiple payment options. 
4. Security checks in the registration process: Legitimate casinos tend to have an extensive but simple registration process. That way, the casino can verify your details for security purposes. Most importantly, they only request this documentation once, whereas illegitimate casinos may request it multiple times without encryption. 

Another less common red flag of illegitimate casinos is that their websites have a lot of adverts you need to watch in order to access certain games. 

Summary

In summary, while casinos seldom refuse to pay you, it can happen. However, it can be solved very easily and quickly if it is a legitimate casino. Playing at a legitimate, licensed casino means they are subject to the regulations of the UKGC and do not have to worry about not being paid without good reason.

There are ways that you can distinguish between a legitimate and a fraudulent online casino. The most common giveaway is the absence of certifications by the UKGC. To save you from the risk of your payments not being paid out with just cause, register at King Casino.

We are a licensed and regulated online casino trusted by our players. So you never have to worry about not being paid your winnings as long as all the terms and conditions and wagering requirements are met.